TERMS AND CONDITIONS

Welcome to Zion Fragrance™. By accessing or using our website (zionfragrance.com), you agree to be legally bound by these Terms and Conditions (“Agreement”). These terms govern your use of our website, products, and services. Please read them carefully. If you disagree with any part of this Agreement, refrain from using our services.

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General Provisions

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1. Scope of Agreement

This Agreement constitutes the entire understanding between Zion Fragrance™ (“we,” “our,” “us”) and you, the user (“you,” “customer,” “client”), regarding your use of this website and purchase of products.

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2. Eligibility

You affirm that you are at least 18 years old or have the consent of a legal guardian to access and use this website.

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3. Right to Amend

We reserve the right to amend or modify these terms without prior notice. Updates will be effective upon posting on the website. Continued use signifies acceptance of these changes.

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4. Jurisdictional Limitations

This website is primarily intended for users in India. Accessing it from other jurisdictions may not comply with local laws, for which Zion Fragrance™ holds no liability.

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Product Information

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1. Authenticity Guarantee

All products are 100% authentic, manufactured by Zion Fragrance™ with the highest quality standards.

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2. Product Descriptions and Variations

While we strive for accuracy, product appearances (e.g., colors, packaging) may slightly vary due to photography or screen differences.

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Pricing and Payment

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1. Prices

Prices include all applicable taxes. Shipping is free for retail orders within India unless otherwise stated.

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2. Payment Methods

• Payments are processed via trusted gateways, such as Razorpay, using secure SSL encryption.

• Zion Fragrance™ does not store customer payment details.

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3. Prepaid Orders Only

All orders must be prepaid. We do not offer Cash on Delivery (COD).

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Shipping and Delivery

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1. Delivery Areas and Timelines

We deliver across India. Orders are processed within 1-2 business days and typically delivered within 3-7 business days.

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2. Free Shipping

Individual orders within India are shipped free of charge.

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3. Retail Orders
For retail orders, shipping rates may be discussed personally based on your order requirements.

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4. Shipping Liability

Once dispatched, responsibility for timely delivery lies with the courier. Zion Fragrance™ is not liable for delays caused by incorrect addresses, courier issues, or force majeure events.

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Returns, Replacements, and Cancellations

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1. Returns Policy

Due to the personal nature of perfumes, returns are not accepted.

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2. Replacement Policy

Claims for damaged or incorrect products must be raised within 48 hours of delivery. Submit an unboxing video or photos to support your claim.

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3. Cancellations

Orders can be canceled within 24 hours of placement. A fee of ₹20 applies.

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Intellectual Property

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All content on this website, including but not limited to logos, designs, and trademarks, is the property of Zion Fragrance™. Unauthorized use will result in legal action, including claims for damages and injunctions.

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Limitation of Liability

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1. Indirect and Consequential Damages

Zion Fragrance™ is not liable for indirect, incidental, or consequential damages, including lost profits or data, arising from product use or website access.

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2. Maximum Liability

Our liability is limited to the total amount paid for the product in question.

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Dispute Resolution

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1. Mediation and Arbitration

• Disputes will first be attempted to be resolved through mediation.

• If unresolved, disputes will proceed to binding arbitration, as per the Arbitration and Conciliation Act, 1996. The arbitration will take place in [city/location], conducted in English.

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2. Jurisdiction

For disputes not resolved through arbitration, the courts in Meerut, Uttar Pradesh, shall have exclusive jurisdiction.

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Data Protection

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Zion Fragrance™ complies with applicable laws, including the Information Technology Act, 2000, to safeguard your personal data. For more, refer to our Privacy Policy.

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Amendments

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We may update these terms from time to time. It is your responsibility to review them periodically.

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Contact Information

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For queries or concerns, contact us:

• Email: support@zionfragrance.com

• Phone: (+91) 9520031114