FAQ

Follow Zion Fragrance™ on Social Media: Follow official Zion Fragrance account on platforms like Instagram @zionfragrance for updates on flash sales, giveaways, and discounts. Check the Website Regularly: Promotions are often featured on the homepage.

Only one discount code can be applied per order. However, you can use a discount code in conjunction with any automatic discounts or promotions.

No, you can place an order as a guest. However, creating an account allows you to track orders, save your favorite products, and receive special offers.

If you need to reset your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.

Zion Fragrance™ is a premium perfume brand dedicated to crafting unique and luxurious scents that resonate with elegance, creativity, and individuality. Every fragrance is meticulously designed to offer a timeless experience, blending the finest ingredients from around the world. With our philosophy, "Made with luxury, worn with pride," Zion Fragrance™ aims to redefine how you express yourself through scent, offering a touch of sophistication for every occasion. Whether you're seeking to leave a lasting impression or celebrate your unique essence, Zion Fragrance™ is your perfect companion.

We’d love to hear from you! You can connect with Zion Fragrance™ through the following channels: Email: For inquiries, feedback, or support, write to us at support@zionfragrance.com Phone: Call us at (+91) 95200 31114 for direct assistance. Instagram: Follow and message us on Instagram at @zionfragrance for updates, promotions, and quick interactions. Our team is dedicated to ensuring you have an exceptional experience with Zion Fragrance™.

Placing an order with Zion Fragrance™ is simple and convenient: Visit Our Website: Explore our exclusive collection of premium fragrances on our website. Select Your Fragrance: Choose the scent that resonates with you and select your preferred size (e.g., 30 ml or 50 ml). Add to Cart: Click "Add to Cart" to include the product in your shopping bag. Proceed to Checkout: Review your cart and proceed to the checkout page. Provide Your Details: Enter your shipping and contact information. Make Your Payment: Select your preferred payment option and complete your transaction securely. Order Confirmation: Receive an email or message with your order details and expected delivery time. Note: All taxes are included in the displayed price. Shipping is free within India, ensuring a seamless shopping experience.

Yes, you can cancel or modify your order, but please keep the following in mind: 1. Order Cancellation: Cancellations must be requested within 24 hours of placing your order. A nominal fee of ₹20 applies for cancellations. 2. Order Modification: While modifications can be a bit complex, we recommend placing a new order if adjustments are needed. If you wish to remove a product from your order, a fee of ₹20 will apply. We kindly encourage you to review your order carefully before confirming it to ensure it meets your needs. However, we’re here to assist if changes are required. For assistance with cancellations or modifications, please contact us at support@zionfragrance.com or Whatsapp at (+91) 95200 31114. Thank you for your understanding and for choosing Zion Fragrance™. We’re committed to providing you with a seamless shopping experience!

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order on our website.

For individual orders, shipping is completely free within India. There are no additional shipping charges, making it a hassle-free experience for you. Regarding retail orders, shipping costs may vary, and we would be happy to discuss any details personally to ensure the best terms for you.

Currently, we do not offer Cash on Delivery (COD) as a payment option. We understand that COD is a popular method, but to ensure a smoother and more secure transaction process, we only accept online payments. We kindly encourage you to complete your purchase through our secure payment gateway, which offers various convenient payment options.

If your order is delayed, please follow these steps: 1. Verify Your Address: Before placing your order, make sure you’ve entered the correct shipping address. We are not responsible for delays caused by incorrect or incomplete addresses. 2. Track Your Order: Once your order is dispatched, you will receive tracking information. Please use this to track your shipment and get updates on its status. 3. Contact the Delivery Partner: If the order is still delayed after dispatch, please reach out to the nearest India Post office (as we currently use India Post) or the designated delivery partner. We will provide you with the delivery partner’s customer care contact number and email to assist you further. We apologize for any inconvenience this may cause and appreciate your understanding.

Due to the nature of our products, we do not accept returns on perfumes once they have been dispatched. This is to maintain the integrity of our products and protect the reputation of Zion Fragrance™, as perfumes cannot be resold after being opened. If you're unsure which fragrance is right for you, we recommend ordering our Discovery Pack. This allows you to sample a variety of scents before committing to a full-sized bottle, helping you find the perfect fragrance that suits your preferences. We understand that choosing a perfume is a personal experience, and we want to ensure you're satisfied with your selection. Thank you for your understanding.

We take great pride in the quality of our products, and we strive to ensure every order reaches you in perfect condition. However, in the rare event that you receive an incorrect or damaged item, we will do our best to resolve the issue. Please note the following: 1. Incorrect Item: If you receive the wrong product, you may keep the item, but we do require proof of the mistake. Please provide clear evidence (photos or videos) of the incorrect item received. We reserve the right to deny claims if the proof is inadequate. 2. Damaged Product: While it’s not a common occurrence, if your product arrives damaged (e.g., leaking bottle or broken glass), we kindly ask you to record a video while unboxing the package. This will help us verify the damage and assist you more effectively. Please ensure the video clearly shows the condition of the item and the packaging. In case such incidents happen more than three times, we may need to take further action, including blacklisting the account to maintain the integrity of our service. We genuinely want you to enjoy our products, and any inconvenience caused by unforeseen issues is taken seriously. We will work with you to resolve it in the best way possible. Thank you for your understanding and cooperation!

As mentioned, we do not accept returns on our products, but if you receive a damaged or incorrect item and the necessary proof is provided, we will gladly offer a replacement. Here's how you can initiate the process: 1. Provide Proof: If the item is damaged or incorrect, please send us clear and sufficient proof (photos or videos). This should clearly show the issue with the product or packaging. 2. Contact Us: Reach out to us at support@zionfragrance.com or WhatsApp (+91) 95200 31114 with the proof and details of your order. 3. Replacement Process: If all the proof is in order and we accept the exchange request, we will send you a replacement bottle. Please note that this is a replacement, not an exchange, and only applies to damaged or incorrect products. We genuinely want you to enjoy your experience with Zion Fragrance™. Should you encounter any issues, please don’t hesitate to reach out, and we'll assist you in resolving the matter. Thank you for your understanding!

Yes, all our perfumes are 100% authentic, crafted with the finest ingredients and manufactured under the brand name Zion Fragrances. When purchasing directly from our official website, you will receive a unique shipping number to track your order, ensuring the authenticity and secure delivery of your product. For retail purchases, we list the authorized retailers we are working with to maintain transparency and trust. If you purchase our perfumes from any other source, we cannot guarantee their authenticity. Rest assured, when buying from Zion Fragrances, you are receiving a premium, genuine product that reflects our commitment to quality.

Finding the right fragrance can be a deeply personal experience, and we're here to guide you in choosing a scent that perfectly matches your style and preferences. On our website, you can browse perfumes categorized by season—summer and winter—as each season often has its own fragrance characteristics. Summer fragrances are typically light, fresh, and vibrant, ideal for warm weather, while winter fragrances tend to be heavier, richer, and more sophisticated, perfect for cooler temperatures. However, we recognize that fragrance choices are highly individual, and everyone has their own unique preferences. What might be perfect for one person in the summer could be just as enjoyable in winter for another, and vice versa. We respect that, and our selection allows you to explore options based on your personal taste, regardless of season. If you're unsure which fragrance would suit you best, we highly recommend our Discovery Packs. These thoughtfully curated sets offer a variety of scents from both the summer and winter collections, allowing you to try different perfumes and see which ones resonate with you the most. It's a great way to experiment with different notes and find your perfect match without committing to a full-sized bottle right away. For personalized recommendations or if you need assistance in selecting the right fragrance, our customer service team is always here to help.

We accept the following payment methods: • Credit/Debit Cards (RuPay, Visa, MasterCard, American Express) • Net Banking • UPI

Yes, your payment information is completely secure when you shop with Zion Fragrance™. We prioritize the security of your personal and financial details and work with reliable and trusted partners to ensure that your transactions are safe. Here’s how we ensure the security of your payment information: 1.Secure Payment Gateway: We use Razorpay, a trusted and widely used payment gateway provider. Although not sponsored, Razorpay offers a robust and secure platform for processing payments. 2. SSL Encryption: All transactions on our website are protected by SSL (Secure Socket Layer) encryption. This means that your payment details are securely transmitted over the internet, safeguarding them from unauthorized access. 3. PCI-DSS Compliance: Razorpay is fully PCI-DSS compliant (Payment Card Industry Data Security Standard), ensuring that your card information is processed and stored securely following the highest industry standards. 4. No Storage of Payment Information: We do not store your payment information on our website. Razorpay handles the processing of your payment securely, ensuring that your details are not kept or shared by us. 5. Fraud Prevention: Razorpay employs various fraud prevention and detection systems to protect your transaction and ensure its legitimacy, giving you peace of mind while making a purchase. By using these advanced security measures, we make sure that your payment details remain secure during the transaction process.

An FAQ (Frequently Asked Questions) section on the Zion Fragrance™ website is a dedicated area where we address the most common queries and concerns our customers might have. It serves as a quick reference guide to help you understand our products, services, policies, and other important information. Here’s what you can typically expect to find in the Zion Fragrance FAQ section: 1. Product Information: Details about our perfumes, including fragrance notes, how to choose the right perfume, and product authenticity. 2. Ordering and Payment: Information on how to place an order, payment options, and secure payment methods. 3. Shipping and Delivery: Information on shipping options, timelines, and what to do if an order is delayed or has issues. 4. Returns and Exchanges: Our policies regarding returns, exchanges, and handling damaged or incorrect items. 5. Customer Support: How to contact us for assistance, track your orders, and resolve any issues with your purchase. 6. Other Services: Additional details on our Discovery Packs, fragrance suggestions, and how to contact us for personalized recommendations. The FAQ section is designed to provide answers to your questions quickly, so you can have a smooth and informed shopping experience with Zion Fragrance™. If you can’t find an answer to your query, our customer service team is always available to assist you directly.

FAQs matter because they provide quick, easy access to important information, helping customers resolve common questions or concerns efficiently. They enhance the user experience, reduce confusion, and save time for both customers and businesses.

You can send your questions directly to us via WhatsApp at (+91) 95200 31114 or email them to support@zionfragrance.com. We'll be happy to assist you and include your queries in our FAQ section if needed!