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PRIVACY POLICY

Last Updated: 1st January, 2025

Welcome to Zion Fragrance™! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zionfragrance.com, purchase our products, or use our services. It complies with the Information Technology Act, 2000, and relevant regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), while aligning with global standards like GDPR.

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Information We Collect

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We collect personal and non-personal information to deliver our services and comply with legal obligations.

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1. Personal Information

Includes but is not limited to:

  • Name, email address, and phone number for account creation, inquiries, and order confirmations.

  • Billing and shipping addresses for product delivery.

  • Financial details, like card information, processed securely via third-party gateways; Zion Fragrance™ does not store payment details.

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2. Sensitive Personal Data or Information (SPDI)

We avoid collecting SPDI, such as biometric data, medical records, or passwords unless necessary under specific circumstances, as defined by the IT Rules.

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3. Non-Personal Information

Collected to optimize user experience:

  • IP address, browser type, and operating system.

  • Cookies and analytics data for improving website functionality and user preferences.

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Purpose of Data Collection

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Key Purposes:

  1. Deliver, process, and improve services, including personalized customer support.

  2. Comply with Indian legal requirements and international privacy norms.

  3. Enable marketing campaigns (only with explicit consent).

  4. Detect, prevent, and address fraudulent activities.

  5. Conduct Data Protection Impact Assessments (DPIAs) when applicable to assess potential risks in handling sensitive information.

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Disclosure of Information

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We maintain strict controls over the disclosure of data, adhering to legal and ethical standards.

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1. Third-Party Service Providers

  • Payment processors (e.g., Razorpay) for secure transaction handling.

  • Analytics tools (e.g., Google Analytics) to improve website functionality.

  • Shipping partners to facilitate order deliveries.

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2.  Compliance with Law

We disclose personal information only:

  1. In response to legal obligations or court orders.

  2. To cooperate with government investigations or regulatory requirements.

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3. Business Transfers

In cases of mergers, acquisitions, or business transfers, data may be transferred to the new entity under this Privacy Policy.

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Security Measures

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We adhere to Reasonable Security Practices and Procedures, as outlined in Section 43A of the IT Act, to protect your data.

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Key Practices:

  1. Encryption: SSL encryption secures data transmission.

  2. Access Control: Role-based access to sensitive information.

  3. Secure Data Retention: Storing data only for necessary periods.

  4. Regular security audits to identify vulnerabilities.

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Data Retention Policy

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Retention Periods:

  1. Personal Information: Retained for up to five years after the last interaction for regulatory compliance.

  2. Transactional Data: Retained for seven years as per legal and accounting norms.

  3. Non-Personal Data: Retained for analysis without time restrictions.

Data no longer required will be securely destroyed.

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Cookies and Tracking Technologies

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Usage:

  • Improve website navigation and user experience.

  • Conduct analytics on user interactions.

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Your Rights:

You can manage or disable cookies through browser settings without affecting website usability.

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User Rights

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As per the IT Rules and GDPR principles, you have the right to:

  1. Access Your Data: Request a copy of the information we hold.

  2. Rectify Errors: Update inaccurate or incomplete details.

  3. Withdraw Consent: Opt out of marketing or other optional communications.

  4. Request Deletion: Ask for the removal of your data unless retention is legally mandated.

Submit requests via support@zionfragrance.com.

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Grievance Redressal Mechanism

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For any privacy concerns, you may contact our Grievance Officer, as required by Rule 5(9) of the IT Rules:

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Data Transfers

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If user data is transferred outside India, we ensure compliance with IT Act provisions and international data protection standards to safeguard your information.

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Third-Party Links and Integrations

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Our website may include links to third-party platforms. We are not responsible for their privacy practices. Review their policies before engaging.

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Updates to the Privacy Policy

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We reserve the right to update this policy. Changes will be communicated on our website, and your continued use indicates acceptance.

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Certainly! Below is the updated Safety and Liability Policy starting from Point 12, incorporating all the points you mentioned:

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Safety and Liability Policy for Zion Fragrance™

Effective Date: [Insert Date]
Last Updated: [01/01/2025]

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At Zion Fragrance™, we prioritize the safety and well-being of our customers. While our products are carefully crafted for optimal quality and safety, it is important to follow the proper guidelines to avoid any potential issues. By using our products, you agree to follow these safety instructions and disclaimers.

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Patch Test and Allergic Reactions

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We strongly recommend that you conduct a patch test before using any of our products extensively. Some individuals may have sensitivities or allergic reactions to specific ingredients. To conduct a patch test:

  1. Apply a small amount of the product to a small area of your skin, preferably on the inside of your elbow or wrist.

  2. Wait for 24-48 hours to check for any adverse reactions, such as redness, irritation, or swelling.

  3. If no adverse reactions occur, you can proceed with regular use.

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Zion Fragrance™ is not liable for any allergic reactions or skin sensitivities that result from the misuse or failure to conduct a patch test prior to use.

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Fire Hazard Disclaimer

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Our products contain flammable ingredients, and we advise you to exercise caution. Zion Fragrance™ is not responsible for any incidents caused by improper handling of the products, including but not limited to fires, burns, or damage resulting from direct exposure to heat or open flames.

  • Never expose products to heat, open flames, or high temperatures.

  • Do not spray near open flames or sources of heat.

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Eye Injury Disclaimer

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To avoid injury, do not spray any of our products directly into the eyes. If contact occurs, immediately flush the eyes with water for at least 15 minutes.

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Zion Fragrance™ is not responsible for any injuries or damages caused by improper application of our products, including eye injuries.

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General Usage Instructions

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  • Our products are intended for external use only.

  • Do not ingest any of our products. If ingested, seek immediate medical assistance.

  • Always store your products in a cool, dry place, away from extreme heat, direct sunlight, and open flames.

  • Keep out of reach of children. Our products are not intended for use by children under the age of 12, unless supervised by an adult.

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Misuse Disclaimer

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Zion Fragrance™ is not liable for any damages, injuries, or losses resulting from the misuse or failure to follow the safety instructions provided with our products. This includes any injuries resulting from incorrect use, failure to conduct a patch test, or mishandling of the products.

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Product Integrity

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Our products are formulated and packaged with the utmost care. Altering, tampering, or improperly storing the products may affect their integrity and safety. Zion Fragrance™ is not responsible for any damages resulting from the alteration, misuse, or improper storage of the product.

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Health-Related Claims

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We make no medical claims regarding our products. While fragrances can enhance personal well-being and evoke positive emotions, Zion Fragrance™ does not claim that its products can cure, treat, or prevent any medical conditions or diseases.

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Child Safety

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Our products should never be left within reach of children. Children should not use the products unsupervised. Zion Fragrance™ is not responsible for any incidents or injuries resulting from the use of our products by children under the age of 12.

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Liability Limitation

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Zion Fragrance™ will not be held liable for any indirect, consequential, or incidental damages resulting from the use, misuse, or inability to use any of our products. This includes but is not limited to any loss of data, loss of profit, property damage, or bodily injury.

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By using our products, you acknowledge and accept the risks involved, including those outlined in this Safety and Liability Policy.

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Contact Us for Safety-Related Concerns

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If you have any concerns or questions regarding safety or the use of our products, please contact us at:

Thank you for trusting Zion Fragrance™. We are dedicated to providing safe and luxurious products, and we encourage you to follow these safety guidelines to ensure an enjoyable experience.

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